1. Who We Are
Eliteconsultes is an advisory practice based in Kuala Lumpur, Malaysia. We help non-profit and community organisations understand where careful AI-assisted drafting can ease their grant reporting, donor correspondence, and volunteer communications. Our registered address is Lot 9-A, KL Eco City, Jalan Bangsar, 59200 Kuala Lumpur. You can reach us by phone at +60 3 7619 4258 or by email at [email protected].
2. Scope of This Policy
This policy explains how we handle personal data that comes to us through our website (eliteconsultes.com), through our contact forms, and in the course of our advisory engagements. It does not govern data processed directly by your organisation's own systems or by third-party tools your team adopts independently.
3. Personal Data We Collect
We may collect the following types of information:
- Identity data — name, job title, organisation name
- Contact data — email address, phone number, postal address
- Enquiry data — messages submitted through our contact form, notes from introductory calls
- Technical data — IP address, browser type, and pages visited, collected through standard web analytics
- Engagement data — notes and correspondence produced during advisory engagements, where relevant to the service delivered
We do not collect sensitive personal data (as defined under the PDPA), and we do not knowingly collect data from individuals under the age of 18.
4. How We Use Personal Data
We use your personal data only for the purposes for which it was collected:
- To respond to enquiries you submit through our contact form or by telephone
- To deliver advisory services you have engaged us for
- To send service-related communications (scheduling, deliverables, invoices)
- To improve the quality of our website and services using aggregated, anonymised analytics
- To comply with our legal obligations under Malaysian law
We do not use your data for automated decision-making, profiling, or targeted advertising.
5. Legal Basis for Processing
Under the Personal Data Protection Act 2010 (PDPA), we process your personal data on the following grounds:
- Consent — when you submit our contact form, you consent to us using that information to respond to you
- Contractual necessity — where data processing is required to fulfil an advisory engagement you have entered into with us
- Legitimate interests — for internal record-keeping, quality improvement, and website analytics, where such interests do not override your rights
- Legal obligation — where we are required to retain or disclose data to comply with applicable Malaysian law
6. Data Sharing
We do not sell, rent, or trade your personal data. We may share information in the following limited circumstances:
- Service providers — we use trusted third-party services (such as cloud file storage and email platforms) that process data on our behalf, under appropriate data processing agreements
- Professional advisers — legal counsel or accountants, where required and under confidentiality obligations
- Regulatory authorities — where disclosure is required by Malaysian law or a court order
Any third-party service provider we engage is required to handle your data with at least the same standard of care we apply.
7. Data Retention
We retain contact enquiry data for up to 12 months after the date of last contact. Data related to completed advisory engagements is retained for 7 years from the end of the engagement, in line with standard Malaysian professional practice for financial and compliance records. After the applicable retention period, data is deleted or anonymised.
8. Your Rights
Under the PDPA, you have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Withdraw consent at any time (where consent is the basis for processing)
- Request that we stop processing your data for direct marketing purposes
To exercise any of these rights, please contact us at [email protected] or by post to our Kuala Lumpur address. We will respond within 21 days.
9. Cookies and Analytics
Our website uses cookies to understand how visitors use the site and to remember your cookie preferences. A full explanation of the cookies we set is provided in our Cookie Policy. You can manage your cookie preferences at any time through our cookie consent panel.
10. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, or disclosure. These measures include encrypted file storage, access controls on internal systems, and regular review of our data handling practices. No internet-based service can be entirely secure, and we cannot guarantee absolute security of data transmitted to us electronically.
11. Cross-Border Data Transfers
Our primary operations are based in Malaysia. Where we use cloud services operated from outside Malaysia, we take steps to ensure those transfers comply with the PDPA's requirements, including appropriate contractual safeguards.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. The effective date at the top of this page will be updated accordingly. We encourage you to review this policy periodically.
13. Contact Us
If you have questions about this Privacy Policy or how we handle your personal data, please contact us:
- Email: [email protected]
- Phone: +60 3 7619 4258
- Post: Eliteconsultes, Lot 9-A, KL Eco City, Jalan Bangsar, 59200 Kuala Lumpur, Malaysia